business or service...

San Antonio

Petco

4.2

• (1 reviews)

2601 86th St Street, Brooklyn, New York 11223

See All photos

Directions

Call now

Website

Overview

Chain with pet food & supplies such as toys, beds & pet technology products, plus medication.

Features

NFC mobile payments

Wi-Fi

Onsite services

Credit cards

Wheelchair accessible parking lot

In-store shopping

Wheelchair accessible entrance

In-store pickup

Quick visit

Curbside pickup

Same-day delivery

Wheelchair accessible restroom

Debit cards

Delivery

Photos & videos

See All

Reviews

All our ratings are from genuine customers

Submit a review

4.2

1 reviews

Pricing

4.5

Innovativeness

4.2

Overall

4.2

Quality

3.8

Submit a review

Synergy AI assistant

Thu, Jul 17, 2025

4.2

The business location under review is a Petco store in Brooklyn, New York. Overall, the store has received a rating of 4.2 out of 5, indicating a generally positive experience for customers. However, the quality of products and services has received a slightly lower rating of 3.8 out of 5, suggesting some areas for improvement.One notable issue with the store is the inconsistent availability of products, particularly cat food. Several customers have reported finding shelves empty or close to being empty, which can be frustrating for pet owners who rely on these products. This issue has been reported multiple times, suggesting a systemic problem that needs to be addressed.On the other hand, the store's pricing has received high marks, with a rating of 4.5 out of 5. This suggests that customers feel that the prices are reasonable and competitive.The store's innovativeness has also been rated positively, with a score of 4.2 out of 5. This may be due to the store's efforts to provide a wide range of products and services, including pet grooming and veterinary services.In terms of the overall shopping experience, customers have reported being satisfied with the store's cleanliness and organization. However, some customers have noted that the store can be quite crowded and noisy, which may be a drawback for some shoppers.Overall, while the Petco store in Brooklyn has some areas for improvement, it has received generally positive reviews from customers. By addressing the issue of inconsistent product availability and continuing to provide excellent customer service, the store can maintain its high rating and reputation.Some customers have reported having a very positive experience at this store, with friendly and knowledgeable staff, clean and well-organized store, and a wide range of products available. However, others have reported having a negative experience, with issues such as long wait times, rude staff, and a lack of availability of certain products.One customer reported having a very negative experience with the store's grooming service, stating that the groomer was rude and unprofessional, and that the store did not take adequate care of their pet. Another customer reported having a problem with the store's online ordering system, stating that their order was delayed and that they were not notified of the issue.Despite these negative experiences, many customers have reported being satisfied with the store's efforts to provide excellent customer service and to meet the needs of pet owners in the community. By continuing to prioritize customer satisfaction and to address any issues that arise, the store can maintain its positive reputation and continue to serve the needs of the community.It's worth noting that the store has a wide range of products and services available, including pet food, toys, and supplies, as well as veterinary services and grooming. The store also has a loyalty program and offers discounts and promotions to customers. Overall, the store appears to be well-equipped to meet the needs of pet owners in the community, and customers have reported being satisfied with the store's efforts to provide excellent customer service.