San Antonio
PetSmart
Overview
Chain featuring a range of pets, supplies & food (most offer grooming, boarding & other services).
Features
NFC mobile payments
Wi-Fi
Onsite services
Credit cards
Wheelchair accessible parking lot
In-store shopping
Wheelchair accessible entrance
In-store pickup
Quick visit
Curbside pickup
Debit cards
Delivery
Photos & videos
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Overall
Innovativeness
Quality
Pricing
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The visit to this PetSmart location on S Pulaski Rd in Chicago was a mixed bag. The overall quality of service was decent, with many customers praising the friendly and helpful staff, particularly in the grooming department. However, there were some issues with customer service, with some reviewers experiencing rude or unhelpful interactions with staff. The store itself was clean and well-organized, but some reviewers noted that the selection of products was limited and the prices were not always competitive.One major issue that several reviewers mentioned was the store's policy of not allowing customers to use the restroom, even in emergency situations. This was seen as particularly problematic for customers who were pregnant or had disabilities. While the store's management maintained that this was a company policy, many reviewers felt that it was unfair and customer-unfriendly.In terms of innovativeness, the store seemed to be doing a decent job of keeping up with the latest trends and products in the pet care industry. However, some reviewers noted that the store could benefit from more creative and engaging displays and promotions.Overall, this PetSmart location seemed to be a solid but not outstanding option for pet owners in the Chicago area. While it had its strengths, it also had some notable weaknesses that might deter some customers from shopping there.
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Hours
Closed
Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Categories
Shopping
Pet Food Shops
Pets Service
Pet supply store
Contact business
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