This business location offers a great overall experience with an average rating of 4.4 out of 5. The quality of food and service is consistently high, with an average rating of 4.2 and 4.6 respectively. The pricing is also reasonable, with an average rating of 4.6. However, the innovativeness of the menu and offerings could be improved, with an average rating of 4.3.The staff at this location are generally friendly and attentive, with many reviewers praising their service. The food is a highlight, with many reviewers enjoying the complimentary honey butter croissants and the variety of American comfort food options. The atmosphere is also welcoming, with a casual and family-friendly vibe.However, some reviewers have noted that the food can be hit or miss, with some dishes being overcooked or lacking flavor. Additionally, there have been some issues with wait times and confusion over orders. Despite these issues, the staff at this location are generally responsive and apologetic, and the management team has been proactive in addressing these concerns.One issue that stands out is the presence of hair in the food, which has been reported by several reviewers. This is a serious concern that needs to be addressed by the management team to ensure the quality and safety of the food being served.Overall, this business location is a solid choice for those looking for a casual and comforting dining experience. However, it's essential to be aware of the potential issues with food quality and service to ensure a positive experience.