This medical center has a great reputation among its patients. The staff is very friendly and knowledgeable, with doctors like Dr. Courtney Failor providing exceptional care and explanations of the treatment process. Many patients appreciate the time Dr. Failor takes to address their concerns and questions, making them feel comfortable and confident throughout their fertility journey. The center's focus on patient-centered care is evident in the high-quality services they offer. However, there is one issue that arises from time to time - the center's unpreparedness to handle certain situations, as evident in one of the negative reviews. On one occasion, a patient was not able to obtain a refund for a failed IVF process, which led to unnecessary stress and financial strain. Despite this, the center has made an effort to address this issue and improve its communication with patients. Overall, Aspire Fertility is a reputable medical center with a strong focus on patient care and satisfaction.