This garage door repair company is a reliable choice. The 4.7-star overall rating suggests that most customers are satisfied with their services. Quality of work is a strength, with a 4.5-star rating. Pricing is very competitive, with a perfect 5-star rating. While innovativeness is good, there's some room for improvement, with a 4.5-star rating. The company's wide range of services, including on-site work and quick response times, are definite positives. However, one notable issue is the response to a customer who was initially delayed and didn't have the resources to complete the job the same day. This was acknowledged by the owner, who apologized for the frustration caused and offered to make things right. It's a good example of how the company handles customer complaints and tries to resolve issues promptly.