Emergency Department - University Health University Hospital

2.1

• (1 reviews)

Sky Tower 4502 Medical Dr Level G Street, San Antonio

7.60

mil

Sky Tower 4502 Medical Dr Level G Street, San Antonio

7.60

mil

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Overview

Our University Health pediatric services offer comprehensive care for all of your child's health needs.

Features

Wheelchair accessible parking lot

Wheelchair accessible entrance

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Reviews

All our ratings are from genuine customers

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2.1

1 reviews

Quality

2.5

Overall

2.1

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Synergy AI assistant

Fri, Jul 18, 2025

2.1

This location is a hospital emergency room with a wide range of issues. Despite a relatively new and accessible location, customers consistently report long wait times, often exceeding 12 hours. Staff members are often described as unfriendly, unhelpful, or even rude. The facilities, especially the bathrooms and waiting areas, are frequently cited as dirty and unhygienic.One of the most striking aspects of the feedback is the lack of empathy and communication from the staff. Many customers report being told that they are "lucky" to be seen or that they should be grateful for the care they receive, regardless of the quality. This attitude is particularly concerning given the critical nature of many patients' conditions.In some cases, patients have reported being left in the waiting room for extended periods without being seen or receiving basic care. The lack of transparency and communication about wait times and patient status is also a major issue. Customers often feel left in the dark about when they will be seen or what is happening with their treatment.While there are some instances of exceptional care and kindness from individual staff members, these are far outweighed by the negative experiences reported by most customers. The hospital's reputation is severely damaged by these reviews, and it is clear that there are significant issues with the way the emergency room is being run.It is worth noting that some customers have reported being transferred to other facilities for care, which may indicate a lack of capacity or resources within the emergency room. However, this is not an excuse for the poor treatment and lack of care that many patients have received.Overall, this location is in dire need of significant improvement in terms of staff training, communication, and patient care. Until these issues are addressed, it is unlikely that the hospital will be able to regain the trust of its customers.