San Antonio
Enterprise Rent-A-Car
7.38
7.38
Overview
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Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Identifies as women-owned
Identifies as women-owned
Active military discounts
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Quality
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Pricing
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The reviewed business is a women-owned car rental location. The staff is friendly and accommodating, often going above and beyond to ensure customer satisfaction. While the location is wheelchair accessible, some customers have experienced issues with damaged vehicles and incorrect information provided during the rental process. Despite these issues, many customers have praised the staff's professionalism and helpfulness. One customer had a particularly negative experience, alleging that the business tried to charge them for hail damage that did not occur. The location's inventory appears to be well-maintained, with many customers praising the cleanliness and condition of the vehicles. The business has a wide range of vehicles available, including vans, which may be a major draw for some customers. The location's website is user-friendly and easy to navigate, allowing customers to make online reservations and access important information. However, some customers have reported issues with the website's functionality, including difficulties with online reservations and incorrect information provided. Overall, the business has a mixed reputation, with some customers praising its staff and services while others have experienced issues with the rental process. One notable issue is that some customers have reported being charged for hail damage that did not occur, which is a serious concern and may indicate a lack of transparency and accountability within the business. This issue is highlighted by multiple customers, suggesting that it may be a systemic problem rather than an isolated incident. Addressing this issue and ensuring that customers are not taken advantage of would be a major step towards improving the business's reputation and building customer trust. Another issue that arises is the lack of clear communication between staff and customers. Some customers have reported being told that their vehicles had pre-existing damage, only to be charged for it later. This lack of transparency and clear communication can lead to mistrust and negative experiences for customers. Overall, while the business has some strengths, including its friendly and accommodating staff, it also has some significant weaknesses that need to be addressed. By prioritizing customer satisfaction, transparency, and accountability, the business can work towards building a more positive reputation and improving the overall experience for its customers.
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Hours
Closed
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Monday
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Categories
Travel & Recreation
Car rental agency
Van rental agency
Car Rental
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