San Antonio
Hilton Garden Inn San Antonio Airport
9.17
9.17
Overview
Modern airport hotel with an indoor pool & 24/7 fitness center, plus a free shuttle.
Features
Free Wi-Fi
Air-conditioned
Free Wi-Fi
Pool
Free parking
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Overall
Pricing
Quality
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This hotel has a mediocre overall score, which is likely due to the issues with quality and cleanliness. The average rating from guests is 3.9, which is a bit lower than the overall score. The hotel's quality score is also lower, indicating that guests have experienced problems with cleanliness, maintenance, and amenities.The hotel's pricing score is relatively high, which suggests that guests feel that the hotel is reasonably priced for its quality. However, the innovativeness score is missing, which could indicate that the hotel is not offering anything new or unique.Some common issues mentioned by guests include:* Cleanliness problems, such as dirty rooms and public areas* Maintenance issues, such as broken elevators and non-functional ice machines* Problems with security, including broken windows and stolen property* Inconsistent service, including rude staff and long wait times* Outdated amenities and decorDespite these issues, some guests have praised the hotel's staff, location, and value. However, these positive comments are often outweighed by the negative reviews, which suggests that the hotel needs to address its problems in order to improve its overall quality and score.
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