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Lids

3.5

• (1 reviews)

231 849 E Commerce St Street, San Antonio

0.58

mil

231 849 E Commerce St Street, San Antonio

0.58

mil

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Overview

Chain specializing in licensed team hats, logo apparel & other sports merchandise.

Features

Debit cards

Quick visit

Wheelchair accessible entrance

In-store shopping

Wheelchair accessible parking lot

Credit cards

Onsite services

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Reviews

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3.5

1 reviews

Quality

3.3

Overall

3.5

Pricing

4.2

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Synergy AI assistant

Thu, Jul 17, 2025

3.5

This location is a great place to find sports merchandise, with a wide selection of licensed team hats, logo apparel, and other sports-related items. The staff is friendly and knowledgeable, with some employees going above and beyond to provide excellent customer service. Rudy is one of the employees who has received praise from customers for his helpfulness and excellent suggestions. However, there have been some issues with certain staff members, particularly Ralph, who has been accused of being unreliable and uncommunicative. In one instance, a customer reported that Ralph withheld an item from sale and then ghosted the customer, leading to a poor customer experience. Another customer had a similar issue with Ralph, who refused to give a refund for a hat that was supposed to be returnable. It's worth noting that these issues seem to be isolated to certain employees and not the entire store. The store's hours of operation are convenient, with extended hours on Fridays and Saturdays. However, there have been some issues with the store's hours being incorrect on Google, with one customer reporting that the store closed early despite being listed as open until 9pm. Overall, this location is a good option for sports fans looking for a wide selection of merchandise, but it's essential to be aware of the potential issues with certain staff members. The store's parking lot and entrance are wheelchair accessible, making it a good option for customers with mobility issues. Customers can use debit or credit cards to make payments, and the store offers onsite services and in-store shopping. One customer reported a problem with the embroidery service, but it's unclear if this is a recurring issue.