The gym has a mixed bag of pros and cons. On one hand, the facilities are well-maintained and the staff is friendly, which earns it a decent overall score. The quality of the equipment and amenities is also satisfactory, although some users have noted that the pool and hot tub areas can be dirty. The pricing, however, is a major concern, with many users feeling that it is too high for what is offered. Additionally, the gym's innovativeness is lacking, with some users feeling that the pickleball court and other new amenities are not well-utilized.One major issue that has been consistently reported by users is the safety of customers' vehicles in the parking lot. There have been multiple instances of break-ins, thefts, and attempted thefts, and the gym has not made any meaningful efforts to address this issue. This is a major concern, especially for families who rely on the gym as a safe space for their children.Despite these issues, the gym has a loyal customer base, and many users have reported positive experiences with the staff and facilities. However, the gym's reputation is suffering due to its lack of attention to safety and maintenance, and users are starting to lose faith in the gym's ability to provide a safe and enjoyable experience.In terms of specific issues, the gym's facilities can be crowded and noisy, especially during peak hours. The weight room is also often overcrowded, and some users have noted that the equipment is not always well-maintained. Additionally, the gym's policy of charging for guest passes and adding new fees for amenities has been a point of contention for some users.Overall, the gym has potential, but it needs to address its safety and maintenance issues in order to regain the trust of its customers. With some tweaks to its policies and amenities, the gym could potentially become a top-rated destination for fitness enthusiasts in San Antonio.