San Antonio
Lonestar Fiberglass Pools LLC
36.64
36.64
Overview
Factory Direct in-ground Fiberglass Pools made in New Braunfels, Texas. Buy an in-ground fiberglass pool direct from the Manufature.
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The business location has received a mediocre overall rating, reflecting a mix of positive and negative experiences from customers. While some customers have reported excellent quality and pricing, many others have experienced issues with the quality of work, particularly with regards to leaks, cracks, and other structural problems. The business has been criticized for its poor communication, lack of follow-through, and unprofessional behavior. On the other hand, some customers have praised the business for its friendly and knowledgeable staff, as well as its quality pools and excellent customer service. Overall, the business appears to be inconsistent in its quality and service, making it difficult to predict what customers can expect.Some customers have reported long delays in getting their pools installed, with some waiting several months or even a year or more. In some cases, the business has failed to communicate with customers about the status of their project, leaving them to wait in uncertainty. When customers have reached out to the business to express their concerns, they have often been met with excuses and a lack of follow-through.One customer reported being told that a leak in their pool was out of warranty, despite the fact that the leak had only been present for a short period of time. Another customer reported being told that a defective concrete deck was not the business's responsibility to fix, despite the fact that the deck had been installed by the business.On the other hand, some customers have reported excellent experiences with the business. One customer praised the business for its excellent customer service and quality pools, saying that they were "extremely happy" with their purchase. Another customer reported that the business was "very responsive" and "easy to work with."Overall, the business location has a mixed reputation, with some customers reporting excellent experiences and others reporting poor quality and service. While the business has its strengths, it also appears to have significant weaknesses that need to be addressed in order to improve customer satisfaction.The lack of innovation and consistency in the business's quality and service is a major concern. The business needs to take steps to improve its communication, follow-through, and professionalism in order to build trust with its customers. This may involve investing in new technology and processes to improve efficiency and accuracy, as well as providing more comprehensive training for its staff.The business's pricing has been reported to be competitive, but the quality of the work has been inconsistent. Some customers have reported paying top dollar for a pool that was not completed to their satisfaction. Others have reported being overcharged for repairs and maintenance.The business's website and social media presence are professional and informative, but the lack of customer reviews and ratings makes it difficult to get a sense of the business's reputation. The business needs to make a greater effort to engage with its customers and encourage them to share their experiences with others.Overall, the business location has a lot of potential, but it needs to address its inconsistent quality and service in order to build trust with its customers and establish a strong reputation.
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Sports & Fitness
Swimming Pools
Swimming pool
Swimming pool contractor
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