Universal City
VCA Henderson Pass Animal Hospital
9.84
9.84
Overview
VCA San Carlos Animal Hospital provides primary veterinary care for your pets. VCA is where your pet's health is our top priority and excellent service is our goal.
Features
Wheelchair accessible parking lot
Wheelchair accessible restroom
Restroom
Onsite services
Appointments recommended
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Pricing
Quality
Innovativeness
Overall
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The business is a well-rounded veterinary clinic that offers high-quality care to animals. The staff is friendly and knowledgeable, with many clients praising their professionalism and compassion. The clinic's pricing is also seen as reasonable, with some clients even commenting on the value they receive for the services they pay for. However, some clients have noted that the clinic could improve in terms of innovativeness, with a few mentioning that the clinic could benefit from staying up-to-date with the latest medical advancements and technologies. Overall, the clinic is a good option for pet owners who are looking for reliable and caring veterinary services.One notable issue is the high number of clients who have reported misdiagnoses or improper treatment of their pets. This suggests that the clinic may need to work on improving the accuracy and thoroughness of their diagnoses and treatments. In one instance, a client reported that their pet was misdiagnosed with arthritis and back pain, when in fact they had congestive heart failure. This led to the client having to pay for a second vet to correct the diagnosis and ultimately put their pet down due to the prolonged suffering. While this is a rare occurrence, it highlights the importance of the clinic prioritizing accurate and timely diagnoses.In terms of the business's amenities, the clinic has a wheelchair-accessible restroom and parking lot, making it accessible to clients with mobility issues. The clinic also offers appointments, which can be recommended in advance to ensure timely service. However, some clients have noted that the clinic's technology is somewhat outdated, with some reporting that the staff uses iPads to sign treatment plans and other documents. This may be a concern for clients who prefer more modern and efficient systems.The clinic's features also include a Care Club package, which offers a comprehensive insurance plan for pets. This can be a convenient option for clients who want to budget for their pet's care and ensure they receive the best possible services. However, some clients have noted that the package can be somewhat expensive, with one client commenting that they would rather pay for services out-of-pocket than invest in the package.Overall, the VCA Henderson Pass Animal Hospital is a solid option for pet owners who are looking for reliable and caring veterinary services. While the clinic may need to work on improving certain aspects, such as innovativeness and accuracy of diagnoses, it has a reputation for providing good care and value to its clients.
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Categories
Pets Service
Pet groomer
Veterinarian
Pet boarding service
Animal Hotels
Pet Grooming
Veterinary Clinics
Animal hospital
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