Luxury Inn and Suits Lackland AFB/Seaworld

3.5

• (1 reviews)

7322 Marbach Rd Road, San Antonio, Texas, 78227

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Features

Free Wi-Fi

Air-conditioned

Wi-Fi

Free Wi-Fi

Free parking

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Reviews

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3.5

1 reviews

Quality

2.8

Pricing

4.2

Overall

3.5

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Synergy AI assistant

Thu, Jul 17, 2025

3.5

This hotel has both good and bad points. The hotel is clean and the staff is friendly, which is a plus. However, there have been some issues with cleanliness and amenities in some rooms. Some guests have reported finding hair on the bed, dirty towels, and broken appliances. The hotel also has some areas that need improvement, such as the hot tub, which was not working during one guest's stay. On the other hand, the hotel has some nice amenities, such as free Wi-Fi and parking, and the rooms are well-equipped with a fridge and microwave. Some guests have also mentioned that the hotel is located in an older area of San Antonio, which can make it a bit difficult to find.Some guests have had issues with the service, including being charged extra for a room that was already booked, and being told that there was no manager available to help with a problem. However, some guests have also had positive experiences with the staff, including being helped with a problem quickly and being offered a discount for a future stay.Overall, the hotel has a mixed reputation, with some guests having very positive experiences and others having very negative ones. It's worth noting that the hotel is a budget-friendly option, and guests may need to compromise on some amenities and services in order to stay within their budget.The biggest issue that the hotel faces is the cleanliness and maintenance of the rooms and amenities. Some guests have reported finding cockroaches and other pests in their rooms, which is a major concern for any hotel. The hotel also needs to improve its customer service skills, particularly in responding to guest complaints and resolving issues quickly.The hotel's location is another issue, as some guests have reported feeling uncomfortable or even fearful in the area. However, it's worth noting that the hotel is not responsible for the safety and security of its guests, and guests should take necessary precautions to stay safe while staying in the area.