Balcones Heights
Fair Housing Council of South Texas
1.15
1.15
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
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Overall
Quality
Pricing
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This business has some inconsistencies in the level of service provided to customers. While most of the customers were satisfied with the organization's ability to help them with their issues, some experienced significant problems with communication and assistance. One of the major issues with this business is the lack of responsiveness from the staff. Some customers reported being put on hold for extended periods, and in one case, the staff member was eating while on the phone. However, the business has a strong point in its pricing. Many customers felt that the services provided were well worth the cost, and some even praised the organization for being free to use. The organization's innovativeness is also a strong point. It has a unique approach to helping customers with their housing issues, and some customers appreciated the organization's willingness to think outside the box. Despite the issues mentioned above, the organization has a generally positive reputation. Many customers praised the staff for being friendly and helpful, and some even went so far as to say that the organization saved their lives. Overall, this business has some areas for improvement, but it also has a lot to offer. With a bit of work on communication and responsiveness, this business could be even more effective in helping its customers.
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Categories
Community & Government
Community Service
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