San Antonio
Mattress Firm Steinway Street Astoria
Overview
Chain retailer selling a wide array of branded spring, memory foam & adjustable mattresses.
Features
NFC mobile payments
Onsite services
Credit cards
Checks
Wheelchair accessible parking lot
In-store shopping
Wheelchair accessible entrance
In-store pickup
Quick visit
Assembly service
Same-day delivery
Debit cards
Cash-only
Delivery
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Overall
Quality
Innovativeness
Pricing
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This business is a furniture store selling a wide range of branded mattresses. It is a well-established chain retailer with a long history of serving customers. The business operates in a convenient location on Steinway Street, Astoria City, with extended working hours on weekdays and a reasonable presence on weekends. Overall, customers seem to appreciate the business's staff for their helpfulness, professionalism, and patient attitude.Some customers were satisfied with the store's wide selection of mattresses, affordable prices, and efficient delivery service. The staff, particularly Luis, Ewa, and Kendall, were praised for their excellent customer service and ability to accommodate individual needs and preferences.One issue that stands out is the store's practice of giving customers a free frame with the purchase of a mattress, which can be seen as a way to guarantee a sale, but some customers may find it as a form of unnecessary up-selling. Another minor issue mentioned by a customer is the store's space, which could benefit from a refresh.Most customers reported a positive experience with the business, citing excellent customer service, helpful staff, and competitive prices. However, some customers were less satisfied with the store's pricing tactics, which they felt were not transparent.Overall, the business appears to have a strong reputation for customer satisfaction, quality products, and innovative services. It is well-regarded by the community for its commitment to customer care and is considered a reliable choice for mattress purchases.
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Categories
Shopping
Furniture Stores
Stores
Showroom
Bed shop
Children's furniture store
Mattress store
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