The PetSmart location in East Hanover is a well-equipped store with a wide range of pet supplies and food. The staff is generally friendly and helpful, but there are some concerns about the quality of service. Some customers have reported rude behavior from employees, including a manager who was dismissive and hostile. However, there are also many positive reviews from customers who have had good experiences with the staff and services. The store has a good selection of products and a convenient location, but some customers have complained about the prices being higher than online. The store offers various services, including grooming, boarding, and a pet hotel, but some customers have reported issues with these services, such as their dog being frightened or developing kennel cough. Despite these concerns, the store has a good overall rating and is a good option for pet owners in the area.Note: The quality and innovativeness scores are lower than the overall score because of the mixed reviews and concerns about the staff and services. The pricing score is higher than the overall score because many customers have reported that the prices are competitive.