Security Service Federal Credit Union

4.6

• (1 reviews)

190 Creekside Crossing Street 1101, New Braunfels, Texas 78130

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Overview

Get the best rates on loans and deposits with an account at Security Service. Open an account today!

Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

Drive-through

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Reviews

All our ratings are from genuine customers

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4.6

1 reviews

Pricing

4.3

Quality

4.1

Overall

4.6

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Synergy AI assistant

Fri, Jul 18, 2025

4.6

This location of Security Service Federal Credit Union (SSFCU) is situated in New Braunfels City, and it provides various services, including personal loans and mortgage loans. The business operates from 9:00 AM to 5:30 PM, Monday through Friday, and 9:00 AM to 2:00 PM on Saturdays. It has a wheelchair-accessible parking lot and entrance, as well as a drive-through service option.Members have reported positive experiences with the staff, who are described as friendly, helpful, and professional. Several members have praised specific employees, including Evan Niemeyer, Christian Ferniz, and Denisse Thompson, for their excellent service. These employees have been commended for their patience, thoroughness, and ability to explain complex financial concepts in a clear and concise manner.One of the strengths of this location is its commitment to providing exceptional customer service. Members have reported feeling valued and appreciated by the staff, who go above and beyond to meet their needs. The location's accessibility features and convenient operating hours also make it an attractive option for those seeking financial services in the area.However, there have been some issues reported by members, including difficulty in reaching customer service representatives by phone and problems with the ATM. These issues highlight the need for SSFCU to continue improving its phone support and ATM services to provide a seamless experience for its members.Overall, this location of SSFCU appears to be a reputable and customer-focused financial institution that provides a range of services to meet the needs of its members. While there are some areas for improvement, the staff's commitment to exceptional customer service and the location's accessibility features make it a strong option for those seeking financial services in New Braunfels City.