San Antonio
Shell
Overview
Find the nearest petrol, diesel, gas, LNG and hydrogen station or charging point (or fast charger). View the available fuels, EV charging options at Shell Recharge and in-store offers at the station. Navigate easily and directly to a Shell station near you and enjoy a delicious coffee, snack or fresh sandwich from our Shell Café along the way.
Features
NFC mobile payments
Wheelchair accessible restroom
Restroom
Onsite services
Diesel gas
Propane exchange
Convenience store
Full service gas
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Overall
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The location under review is a multi-functional business that includes a fuel station, restaurant, and store. It is located on I-37 Street in San Antonio City and is accessible 24/7. The business has a rating of 3.3 based on third-party reviews, indicating a moderate level of satisfaction among customers.The location offers various amenities, including a convenience store, restrooms, and full-service gas options, including diesel and propane exchange. However, there have been some issues reported with the cleanliness of the restrooms and the functioning of the gas pumps. Some customers have also experienced poor customer service, including being treated unfairly by staff.Despite these issues, the location has received praise for its clean appearance, easy access, and good selection of products. The business also offers loyalty discounts and has a user-friendly website for customers to access information and contact the company.Overall, the location has a mix of positive and negative aspects, which may affect the customer experience. The business has made efforts to address customer concerns, but some issues persist.One of the main issues that has been reported by customers is the cleanliness of the restrooms. Several customers have complained about the state of the restrooms, including dirty conditions, lack of toilet paper, and unpleasant odors. This issue has been raised by multiple customers, suggesting that it may be a recurring problem.Another issue that has been reported is the functioning of the gas pumps. Some customers have experienced issues with the pumps not working properly or being out of order. This can be frustrating for customers who are in a hurry and need to refuel.There have also been reports of poor customer service, including being treated unfairly by staff. One customer reported being asked to leave because they had a bicycle with them, and another customer reported being refused assistance from a staff member who was on their phone.Despite these issues, the location has received praise for its clean appearance and easy access. Customers have also appreciated the good selection of products and the convenience of being able to access the store and restrooms 24/7.Overall, the location has a mix of positive and negative aspects, which may affect the customer experience. The business has made efforts to address customer concerns, but some issues persist.It is worth noting that the location has a co-branding partnership with Shell, which may suggest a level of quality and consistency. However, this does not necessarily guarantee a positive experience for customers.Based on the review data, it appears that the location has made some efforts to address customer concerns, including providing loyalty discounts and having a user-friendly website. However, some issues persist, and customers may need to be aware of these when visiting the location.Overall, the location is a convenient stop for travelers and locals alike, but customers may need to be prepared for some potential issues with cleanliness and customer service.
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Categories
Restaurants & Catering
Restaurants
Shopping
Automotive & Boat Service
Fuel Stations
Stores
Gas station
Restaurant
Convenience store
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