The business has a good location, with a suitable address and working hours. However, there are some issues with the service quality. Some customers reported that their clothes were damaged or lost, and the staff was not responsive. One customer mentioned that the Saturday person sometimes doesn't show up, which can be a problem for those who rely on the Saturday hours. The business also has a reputation for being open from 7am to 7pm, but some customers have reported finding the store closed at these hours. Despite some positive reviews about the customer service and prices, the overall rating is mediocre due to the service quality issues.