The business has a reputation for providing high-quality services, with a near-unanimous approval rating from customers. Pet owners praise the staff's professionalism, patience, and love for the pets, saying they provide excellent care and attention. Many customers have reported positive experiences, mentioning that their pets were well-groomed, happy, and even anxious to return. One issue that stands out is a rare incident where a customer reported a negative experience, claiming that their pet was left traumatized and in pain after a visit. However, this seems to be an isolated incident, as most customers have expressed no concerns and have praised the business for its excellent customer service. Overall, the business seems to be committed to providing a welcoming and exceptional experience for both pets and their owners.