The Retreat

3.7

• (1 reviews)

512 Craddock Ave Avenue, San Marcos, Texas, 78666

31.32

512 Craddock Ave Avenue, San Marcos, Texas, 78666

31.32

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Overview

American Campus Communities (NYSE: ACC) is the nation’s largest developer, owner and manager of high-quality student housing apartment communities.

Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

Reviews

All our ratings are from genuine customers

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3.7

1 reviews

Overall

3.7

Quality

3.3

Pricing

3.9

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Synergy AI assistant

Fri, Jul 18, 2025

3.7

This business location has its strengths and weaknesses. On the one hand, the pricing seems to be a strong point, with many customers appreciating the value for money. The quality of the apartments and amenities is also a notable aspect, with some customers praising the cleanliness and maintenance of the property. However, the quality of the customer service and management has been a major concern for many residents, with some expressing frustration with the responsiveness and professionalism of the staff.Despite some positive reviews from customers who have had good experiences with the staff, particularly with tour guides like Jose and Chris, many residents have reported issues with maintenance, cleanliness, and communication. Some have experienced leaks, mold, and other maintenance issues, and have been dissatisfied with the response from management. The water shut-offs, in particular, have been a recurring issue, with some residents expressing frustration with the lack of notice and the impact on their daily lives.Furthermore, some customers have reported issues with the racism and lack of diversity on the property, with some feeling unwelcome or uncomfortable due to the predominantly white population. This has led to a lack of trust and respect among some residents, which can negatively impact the overall quality of the living experience.Overall, while The Retreat has its strengths, particularly in terms of pricing and quality, the issues with customer service, management, and diversity have been a major concern for many residents. It's essential for the management to address these issues and work towards providing a more inclusive and responsive living environment for all residents.