The business is highly rated by customers, with a perfect 5-star rating from all reviews. The staff is very responsive and helpful, with one client mentioning that their realtor, Madison Chandler-KW Legacy Realtor, is "incredible, amazing, and perfect" to work with. Another client praised Madison's professionalism, saying she "makes it to where I want to buy ANOTHER house just to get to work with her again!" The team is also very flexible with clients' schedules, accommodating late showings and changing needs.The office is wheelchair accessible, with a parking lot and entrance that meet these requirements. The business operates from Monday to Friday from 7am to 5pm, and on Saturdays from 10am to 3pm.Madison is very knowledgeable about the home-buying process and is happy to guide clients through every step. She is also patient and understanding, as one client noted that she "would also reassure me that I wasn’t crazy when I felt crazy about finding the home for us." One area for improvement is the office hours, which are a bit restrictive. While the business is open from 7am to 5pm, Monday to Friday, it is closed on Sundays. Some clients may find this inconvenient, especially if they have busy schedules or need to visit the office on a weekend.