Bank of America (with Drive-thru ATM)

2.9

• (1 reviews)

1737 TX-46 Street, New Braunfels, Texas, 78132

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Overview

Find a Bank of America Small Business Banker near you. Search our directory by address, ZIP code, landmark, or advisor to find the most convenient location.

Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

Drive-through

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Reviews

All our ratings are from genuine customers

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2.9

1 reviews

Pricing

4.7

Overall

2.9

Quality

2.9

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Synergy AI assistant

Fri, Jul 18, 2025

2.9

I visited the Bank of America location at Building 1737, TX-46 Street, New Braunfels City. The location has a long history of mixed reviews from customers, ranging from excellent to terrible experiences. The overall rating of 3.3 reflects the average quality of service provided by the staff. The quality of service is rated 2.9, indicating some inconsistencies in the level of care and attention provided to customers.The pricing at this location is rated 4.7, which is a strong indication that customers are generally satisfied with the fees and charges associated with the bank's services. However, the innovativeness score is empty, suggesting that there is a lack of new and exciting services or products being offered at this location.One of the major issues that customers have highlighted is the long wait times, particularly on Fridays when people cash their checks. Many customers have expressed frustration with the limited number of staff members available to assist with transactions, leading to delays and inconvenience.Despite these issues, some customers have reported positive experiences with the staff, citing friendly and helpful service. However, these positive experiences are often offset by the numerous complaints about the location's limitations and inefficiencies.To improve the overall experience, the bank could consider increasing the number of staff members available to assist with transactions, particularly on busy days. Additionally, investing in new technologies and services could help to boost the innovativeness score and provide customers with more options and convenience.Overall, while there are some positive aspects to this Bank of America location, the inconsistent quality of service and limited innovativeness hold it back from being a top-rated location.