Carl's Cleaners

3.1

• (1 reviews)

309 9091 Fair Oaks Pkwy Parkway, Fair Oaks Ranch, Texas, 78015

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Overview

At Carl’s Cleaners values each and every client and keep them satisfied with quality cleaning. Our clients receive next day service. Located in Boerne, TX.

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NFC mobile payments

Wheelchair accessible entrance

Wheelchair accessible parking lot

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Reviews

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3.1

1 reviews

Overall

3.1

Quality

2.5

Pricing

4.5

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Synergy AI assistant

Fri, Jul 18, 2025

3.1

This business location has a lot to offer, but unfortunately, it falls short in some areas. The location is clean and well-maintained, with a friendly and welcoming atmosphere. The staff seems to be knowledgeable and professional, and the business has a good reputation in the community.However, there are some issues that need to be addressed. The quality of the services seems to be inconsistent, with some customers reporting damaged or poorly cleaned items. This is a major concern, especially for delicate or special-care items.On the other hand, the pricing is very reasonable, with competitive rates for dry cleaning and laundry services. The business also offers convenient services like free pickup and delivery, which is a big plus.One major issue that stands out is the poor customer service. Many customers have reported rude or unhelpful staff, which is a major turnoff. This is a shame, because the business has a lot of potential.Overall, this business location is average at best. While it has some good qualities, it needs to work on its quality of service and customer experience to really stand out. The location is wheelchair accessible, which is a plus. However, the working hours are limited, and the business is closed on Sundays.One major issue that needs to be addressed is the lack of accountability and communication. Many customers have reported damaged or poorly cleaned items, and the business has failed to take responsibility or make things right. This is a major concern, and it's something that needs to be addressed ASAP.It's also worth noting that the business has a lot of repeat customers, which is a good sign. However, the lack of innovation and attention to customer concerns is a major drawback. The business needs to step up its game and provide better services and a better customer experience if it wants to attract and retain customers.