From the reviews, it seems that Backyard Lagoons is a reliable and high-quality company that delivers excellent results. Customers praise the company's professionalism, punctuality, and attention to detail. Many reviewers mention that they had a great experience working with Joey and Macy, the owners, who are responsive, knowledgeable, and easy to communicate with.The company's pools are described as beautiful and well-made, with high-quality materials and finishes. Customers appreciate the attention to detail and the ability to customize their pools to meet their specific needs. The company's pricing is also mentioned as being competitive and affordable.One reviewer did mention an issue with the quality of the coping stone used on their pool, but the owner's response suggests that the issue was not with the company's workmanship.However, there is a lack of information about the company's innovativeness, which makes it difficult to assess this aspect of their business.Overall, Backyard Lagoons seems to be a trustworthy and skilled company that delivers high-quality results. However, more information is needed to fully evaluate their innovativeness.The main issue with the company is the lack of clear information about the coping stone used on one customer's pool, which suggests that the company may not have communicated clearly with the customer about the materials used.The company's strong points include their professionalism, punctuality, and attention to detail, as well as their high-quality materials and finishes. Their pricing is also competitive and affordable.