This storage facility has a mixed reputation among customers. While some praise the staff's friendliness, cleanliness, and safety, others have had issues with poor communication, long hours of operation, and even security concerns. The staff's ability to provide excellent customer service is notable, with some reviewers highlighting their willingness to go above and beyond to help. However, a few reviewers have mentioned that the facility's hours are not accommodating enough, especially for those who need access to their belongings outside of traditional business hours.The facility's quality is generally considered good, with many reviewers praising its cleanliness and organization. However, some reviewers have mentioned that the units are not as secure as they could be, with reports of break-ins and lost items.The pricing is consistently praised by reviewers, who consider it to be very competitive and reasonable. Many reviewers have mentioned that they have found other storage facilities to be more expensive.The facility's innovativeness is notable, with a range of features and services available to customers. However, some reviewers have suggested that the facility could benefit from more flexible hours and better communication.Overall, this storage facility is a solid option for those in need of secure and affordable storage. However, customers should be aware of the potential issues with security and hours of operation.The major issue with this facility is security concerns, with several reviewers mentioning instances of break-ins and lost items.