A.A.A. Mini Storage - New Braunfels

4.3

• (1 reviews)

1375 Wald Rd Road, New Braunfels, Texas 78132

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Overview

Let Trusted Self Storage Professionals bring a wealth of experience to the table, ensuring that we are well-equipped to help you with all your self-storage needs.

Features

Wheelchair accessible parking lot

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Reviews

All our ratings are from genuine customers

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4.3

1 reviews

Pricing

5.0

Overall

4.3

Quality

3.9

Innovativeness

4.2

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Synergy AI assistant

Fri, Jul 18, 2025

4.3

This storage facility has a clean and safe environment, which is a must for a storage service. The parking lot is wheelchair accessible, which adds to the overall convenience of the facility. However, there seems to be some issues with the quality of the storage units, as one customer reported a small roof leak in their unit. The staff are kind and efficient, as mentioned by multiple customers. Cancellation of the storage unit is also a breeze, which is a significant advantage. However, one customer reported being treated rudely by the manager, and another customer had a hard time getting payment arrangements worked out. The manager's response to these issues seems to be somewhat defensive, which may indicate a need for better communication and customer service skills.The storage facility has competitive rates, as mentioned by one customer. The storage units are clean and well-maintained, and the staff is helpful and attentive. The facility is open during regular business hours, which is convenient for customers. However, it seems that the storage units could be cleaner, as one customer mentioned. The facility could also use some additional maintenance to prevent issues like the small roof leak mentioned by one customer.Overall, this storage facility has some great qualities, but also some areas for improvement.