This storage facility is well-regarded by its customers, with an overall rating of 4.9 out of 5. The quality of service is also high, with a rating of 4.8. The pricing is considered fair, with a rating of 4.9. However, the facility's innovativeness, while good, could be improved, with a rating of 4.5.The facility's strengths lie in its customer service, with many reviewers praising the friendly and helpful staff, particularly Doug, who seems to be a standout employee. The facility is also clean and well-maintained, with a secure and accessible location.One reviewer mentioned that the facility is "very secure" and another said that their belongings were "safe and sound" during their time at the facility. This suggests that the facility takes security seriously and is doing a good job of protecting its customers' belongings.However, one potential issue that stands out is the lack of online reviews from users who had a negative experience. While every business will have some negative reviews, the fact that there are so few suggests that the facility may not be handling complaints or issues well. It's also worth noting that one reviewer mentioned that they had to wait near closing time to get assistance, which may indicate some limitations in the facility's operating hours or staffing.Overall, this facility seems to be a good choice for customers who value customer service and security, but may want to exercise caution when dealing with any issues or complaints.