This pet grooming business has a solid overall rating, which suggests a high level of satisfaction among its customers. The quality of their services is also above average, indicating that they are generally able to deliver good results. Pricing seems to be reasonable, with many customers mentioning that they find the prices to be fair. Innovativeness is also a strength, with the business seeming to be willing to adapt and try new things.The business has a strong reputation for being caring and gentle with pets, with many customers praising the staff for their patience and kindness. The facility itself is clean and well-maintained, and many customers appreciate the convenience of being able to schedule appointments online. However, there have been some issues with responsiveness, with a few customers mentioning that it can be difficult to get in touch with the business or that they have not received follow-up calls as promised.One major issue that has been raised is the death of a dog in the business's care, which has led to a review from the customer who experienced this issue. The customer was extremely upset and felt that the business was negligent and uncaring. This incident is a serious concern and suggests that the business may need to take steps to improve its handling of emergencies and to ensure the safety and well-being of its customers' pets.Overall, this business seems to have a lot of strengths, but it also has some serious weaknesses that need to be addressed. With a bit of improvement in these areas, it could become an even more reliable and trustworthy option for pet owners in the area.