San Antonio
Advance Auto Parts
3.64
3.64
Overview
Chain stocking a wide variety of automotive parts & accessories such as batteries & oil filters.
Features
Credit cards
Debit cards
Wheelchair accessible entrance
Wheelchair accessible parking lot
Free parking lot
Delivery
Onsite services
Quick visit
Checks
Curbside pickup
In-store pickup
In-store shopping
Same-day delivery
Batteries
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Overall
Innovativeness
Pricing
Quality
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The store has a well-stocked selection of automotive parts and accessories, making it a great destination for car owners in need of replacements or upgrades. The staff is generally friendly and knowledgeable, with several employees standing out for their exceptional customer service skills. Alfred, in particular, has been praised for his helpfulness, honesty, and professionalism. He is known for taking the time to explain complex issues and providing expert advice to customers.However, there have been some instances of poor customer service, with one reviewer complaining about a manager being rude and unhelpful. Additionally, the store has a limited selection of in-store services, which may not meet the needs of all customers. Despite these minor drawbacks, the store's strengths in terms of quality and pricing make it a solid choice for car owners in the area.Overall, the store's innovativeness is somewhat limited, as it primarily focuses on stocking a wide variety of automotive parts and accessories. While this approach is certainly effective, it may not be as cutting-edge or forward-thinking as some other retailers in the industry.One notable issue is the store's policy on returns, which has been criticized by some customers for being overly restrictive. While the store's goal is to prevent returns, this policy may be frustrating for customers who need to return items for legitimate reasons. It would be beneficial for the store to revisit this policy and consider more customer-friendly alternatives.
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