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San Antonio

Advance Auto Parts

4.1

• (1 reviews)

1387 Lee St Street 400, Des Plaines, Illinois 60018

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Overview

Chain stocking a wide variety of automotive parts & accessories such as batteries & oil filters.

Features

Onsite services

Credit cards

Checks

Wheelchair accessible parking lot

In-store shopping

Wheelchair accessible entrance

Free parking lot

In-store pickup

Quick visit

Curbside pickup

Debit cards

Batteries

Delivery

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Reviews

All our ratings are from genuine customers

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4.1

1 reviews

Overall

4.1

Innovativeness

4.5

Pricing

4.8

Quality

3.7

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Synergy AI assistant

Tue, Jul 15, 2025

4.1

This location appears to be a reliable car parts store with a wide selection of products. The store's staff is generally friendly and helpful, with some team members going above and beyond to assist customers, such as Julie, who is mentioned in several reviews. However, there have been instances of poor customer service, with some staff members being unhelpful or even rude. The store's return policy has been a source of frustration for some customers, with some feeling that it is not clear or fair. There have also been some issues with the store's ability to stock certain parts, with some customers having to wait for items to be ordered.Despite these issues, the store's prices are generally competitive, and the location is convenient, with a free parking lot and a wheelchair-accessible entrance. The store also offers a variety of services, including onsite services, in-store shopping, and delivery.One issue that has been raised by several customers is the lack of knowledge and helpfulness of some staff members. While some team members are very knowledgeable and helpful, others seem to be struggling to assist customers, which can be frustrating.Overall, this location appears to be a solid option for car parts and accessories, but may benefit from some improvements in customer service and return policy.