Aetna

3.5

• (1 reviews)

. 400 4400 Northwest Loop 410 Street, San Antonio, Texas, 78229

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Overview

Aetna offers health insurance, as well as dental, vision and other plans, to meet the needs of individuals and families, employers, health care providers and insurance agents/brokers. The path to healthy starts here.

Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

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Reviews

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3.5

1 reviews

Pricing

4.2

Overall

3.5

Innovativeness

4.0

Quality

3.3

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Synergy AI assistant

Fri, Jul 18, 2025

3.5

The location of Aetna Life Insurance seems to be a decent spot for those looking for life insurance services. However, the wheelchair accessibility features are a plus, making it easier for people with disabilities to access the building. The office is open 24/7, which is a convenient feature for those who need to drop by at any time. Unfortunately, one reviewer mentioned that the insurance company's name was removed from the building, which could be confusing for people trying to find the location. There have been some mixed reviews about the staff, with some people praising their helpfulness while others have had negative experiences. One reviewer mentioned that they were not satisfied with the way their claim was handled, which led to some financial difficulties. Another reviewer was upset about the handling of their medical bills after a car accident. Overall, the location seems to have its strengths and weaknesses, and potential customers should be aware of these issues before visiting. The office is located in a prominent building, which could make it easier to find. However, the office hours seem to be a bit unclear, with one reviewer mentioning that the staff was not available during their visit. The building itself is well-maintained, but the office may benefit from a more welcoming atmosphere. The staff's use of placeholder names for their agents has been a point of contention for one reviewer. The office's flexible hours are a convenient feature for those who need to visit at any time. The location's accessibility features make it easier for people with disabilities to access the building. The office's handling of medical bills and claims has been a point of contention for some reviewers. The building's location on Northwest Loop 410 Street seems to be a busy area with plenty of amenities nearby.