The office has a welcoming and safe environment for the LGBTQ+ community, with a trans-friendly and inclusive atmosphere. However, the communication and organization skills of the staff can be improved, particularly with phone etiquette and follow-up. Patients often report difficulty getting through on the phone or receiving timely responses to messages. Some reviewers mention that the office is not ideal for those seeking a traditional, evidence-based medical approach, as they prioritize supplements and natural remedies over prescription medications. Despite these issues, the office has a team of knowledgeable and caring doctors, including Dr. Sanchez, who takes the time to listen to patients and provide thorough explanations of test results and treatment plans. The office's holistic approach to medicine can be beneficial for patients looking for a more comprehensive and preventative approach to their health.Reviewers praise the office's friendly and attentive staff, particularly the front desk staff and the medical assistants. Some reviewers note that the office can be quite busy, with long wait times, but they appreciate the team's efforts to make the experience as comfortable as possible. Overall, the office has a strong focus on patient care and education, which is reflected in the high ratings for quality and innovativeness.However, the lack of phone communication and follow-up is a significant issue that detracts from the overall experience. Some reviewers report having to wait days or even weeks to receive a call back or get a response to a message. This can be frustrating and create unnecessary stress for patients. To address this issue, the office could consider implementing a more robust phone system or increasing the number of staff members available to answer calls.Despite these challenges, the office has a strong foundation of patient care and a team of dedicated professionals who are committed to providing high-quality service. With some adjustments to phone communication and follow-up, this office has the potential to become an even more effective and patient-centered care provider.