The business location, Alderson Properties, has a decent overall score of 2.9, indicating that it has some strengths and weaknesses. The customer service is one of the strengths, with some customers praising the professionalism and kindness of the staff, such as James and Cyndi Alderson and Kerrick Hutchison. They are responsive, helpful, and pleasant to deal with, making them a good choice for some clients. However, there are also some significant concerns about the quality of the services provided. Some customers have reported issues with the properties, such as filthy houses, horrible smells, and active sewer line leaks. The company's handling of these issues has been a major problem, with some customers feeling dismissed, unkindly treated, and even harassed. The company's website has also been criticized for being misleading, with some customers discovering unexpected fees and charges. The pricing is not a major issue, with some customers praising the company's competitive rates. However, the innovativeness of the company is a mixed bag, with some customers appreciating the company's expertise and knowledge in property management, while others feel that the company is not proactive in addressing issues and resolving problems. Overall, Alderson Properties needs to improve its quality of services and customer handling to match its decent overall score. One major issue that stands out is the company's handling of customer complaints and issues, which has been a major source of frustration for many customers.