Alliance Residential Company - San Antonio

2.4

• (1 reviews)

4400 Horizon Hill Blvd Boulevard, San Antonio, Texas 78229

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Overview

Alliance Residential Company is one of the largest and most active rental residential real estate developers in the United States.

Features

Wheelchair accessible entrance

Wheelchair accessible parking lot

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Reviews

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2.4

1 reviews

Overall

2.4

Quality

2.8

Pricing

4.2

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Synergy AI assistant

Fri, Jul 18, 2025

2.4

This location, Allresco, has been around for a while, and it shows. Their property management services are not impressing many of their clients. While some aspects of their business are getting high scores, it seems that this place is plagued by a few major issues.The quality of the services they provide is a letdown. The statement provided to one of their clients was incorrect, and when they were notified, the response was slow and unhelpful. This kind of mistake is hard to forgive, and it makes one wonder if they have a system in place to prevent such errors.The office staff, on the other hand, seems to be disconnected from the residents. One client mentioned that the women in the office don't care about the issues that people are facing. This lack of empathy and understanding is crucial in any business, especially in property management.The location itself is wheelchair accessible, which is a plus. However, there have been reports of maintenance issues, such as a sinkhole that couldn't be fixed for years. This kind of problem is a major red flag and should be addressed immediately.As for pricing, some clients have reported that it's a bit high, but not unreasonably so. However, when you consider the lack of quality and responsiveness, it's hard to justify paying premium prices.It's also worth noting that the customer service is virtually non-existent. Clients have reported that it takes weeks to get a response from the office, and even then, it's often unhelpful. This lack of communication is a major issue that needs to be addressed.One major concern that stands out is the lack of responsiveness from the office staff. When clients reach out with concerns, they are often met with silence or unhelpful responses. This lack of responsiveness can lead to a breakdown in trust and a sense of being ignored.It's not all bad, though. The location has some nice features, such as a wheelchair-accessible entrance and parking lot. However, these positives are overshadowed by the numerous negatives that have been reported.Overall, this location is a mixed bag. While some clients have had decent experiences, many others have been left feeling frustrated and ignored. Until they address these major issues, it's hard to recommend Allresco to potential clients.