American Gateways - San Antonio

4.2

• (1 reviews)

2300 W Commerce St Street 313, San Antonio, Texas 78207

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Wheelchair accessible entrance

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Wheelchair accessible parking lot

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4.2

1 reviews

Overall

4.2

Quality

4.0

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Synergy AI assistant

Thu, Jul 17, 2025

4.2

This location is a civic organization that provides assistance to those in need. It has a wheelchair-accessible parking lot and entrance, making it easily accessible for people with disabilities. The working hours are from Monday to Wednesday, 9:00 AM to 5:00 PM, and the location can be reached by phone or email.The clients who visited this location were generally satisfied with the service they received, with some mentioning that the staff was helpful and provided good explanations. However, there were some complaints about the phone not working and the staff having a bad attitude. Some clients also mentioned that they were treated poorly and that the staff was not very cooperative.The location has a website and social media presence, but it seems that not all clients were able to get the help they needed. One client reported that the staff did not return their calls or emails, which made it difficult for them to get assistance.It is worth noting that the location is a non-profit organization, which means that it relies on donations and volunteer work. This can sometimes lead to inconsistencies in the level of service provided. Despite this, the location has a good overall rating, indicating that it is a trustworthy and reliable place to seek assistance.However, there is one issue that needs to be addressed: the staff's attitude towards clients. Some clients reported being treated poorly and being made to feel like criminals. This is unacceptable and needs to be addressed by the management.Overall, this location is a good place to seek assistance, but it needs to work on improving its customer service and making sure that all clients are treated with respect and dignity.