The business seems to be struggling with quality and innovativeness, as many reviewers have expressed concerns about the treatment of employees, patient care, and the overall culture of the company. Despite some positive reviews, the majority of feedback is negative, suggesting that the business needs to address these issues to improve its reputation.The company's rating is only 3.1 out of 5, with 6 one-star reviews and 7 five-star reviews. This suggests that there are significant problems with the business that need to be addressed.One of the main issues seems to be the treatment of employees, with several reviewers mentioning that the company prioritizes profits over people. This has led to a toxic work environment, with some employees being treated poorly and others being pushed out of the company.Another issue is the quality of care provided to patients. Several reviewers have reported negative experiences, including misdiagnosis, negligence, and overcharging. This suggests that the company may not be prioritizing patient care, which is a major concern for any veterinary clinic.The company's business practices also seem to be a problem, with several reviewers mentioning that the company is more interested in making money than in providing good care to animals. This has led to some reviewers feeling taken advantage of, with one reviewer even reporting that they were charged an extra $400 for a service that was not billed correctly.Overall, the business seems to be in need of significant improvement, particularly when it comes to quality and innovativeness. If the company can address these issues, it may be able to improve its reputation and provide better care to its patients.The business has some positive features, such as being LGBTQ+ friendly and having a wheelchair-accessible location. However, these positives are overshadowed by the significant concerns raised by reviewers.One of the biggest issues with the business is the lack of leadership and accountability. Several reviewers have mentioned that the company's management is dysfunctional, with some leaders being absent or unresponsive. This has led to a lack of direction and a culture of fear, where employees are afraid to speak up or report problems.The company's HR department also seems to be unresponsive, with several reviewers mentioning that they were unable to get help when they needed it. This suggests that the company may not be prioritizing employee well-being or creating a safe and supportive work environment.Overall, the business seems to be struggling with many issues, including quality, innovativeness, and leadership. If the company can address these concerns, it may be able to improve its reputation and provide better care to its patients.