The business has a good overall reputation with customers, who praise the mechanic's knowledge, honesty, and reliability. The majority of customers report excellent service and recommend the business to others. The owner, Steve, has a long history of building trust with his clients, and many have been loyal to him for over 25 years. He is known for fair pricing and for only fixing what is necessary, rather than "creating" work to make more money. However, there is one negative review that highlights a different experience, where the owner was unprofessional and smug. It is unclear if this is an isolated incident or a characteristic of the business. Despite this, the positive reviews far outweigh the negative, and the business appears to be a trustworthy and reliable option for car service.