San Antonio
Annie McNiel - Gateway Mortgage
Overview
Joe Paoly is a Loan Originator at Gateway Mortgage in our Benbrook, TX Mortgage Center. Call today to get started on your home loan!
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
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Overall
Quality
Pricing
Innovativeness
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The reviewed business location is a Mortgage Loans office, specifically Annie McNiel - Gateway Mortgage, situated in Building 32335, US-281 Street, Suite 1105, Bulverde City. This location boasts excellent working hours, with the office open from 09:00 to 17:00, Monday through Friday, and closed on weekends. The office also offers wheelchair-accessible parking and entrance, catering to customers with mobility needs.The quality of service at this location is truly exceptional. With an impressive rating of 4.9, customers consistently praise the professional and friendly demeanor of Annie McNiel and her team. They are described as being highly communicative, helpful, and thorough, going above and beyond to guide customers through the mortgage process. This dedication to excellent service is evident in the numerous glowing reviews, where customers express their gratitude and appreciation for the team's hard work and commitment.In terms of pricing, the location scores 4.9, indicating that customers feel they receive a fair and competitive deal. While specific pricing details are not mentioned in the reviews, the overall satisfaction with the cost of services suggests that the location is transparent and reasonable in its pricing.The innovativeness of the location is also notable, with a score of 4.6. Annie McNiel and her team have developed a streamlined process that makes the mortgage application and approval process smooth and efficient. They utilize online portals and other digital tools to facilitate communication and document collection, making it easy for customers to stay informed and involved throughout the process.One minor issue that arises from the review of a dissatisfied customer is the lack of communication and responsiveness during the mortgage application process. This individual experienced a stressful and disappointing experience due to unreturned phone calls, emails, and unexplained delays. This highlights the importance of clear and timely communication in providing exceptional customer service.Overall, this Mortgage Loans office is an excellent choice for customers seeking professional, friendly, and efficient service. With its commitment to innovation and customer satisfaction, this location is well worth considering for all mortgage-related needs.
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Hours
Closed
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Categories
Financial Service
Mortgage Loans
Mortgage lender
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