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AutoZone Auto Parts

4.1

• (1 reviews)

435 Union Ave Avenue, Paterson, New Jersey 07502

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Overview

Find the best auto parts in Bronx at your local AutoZone store found at 2460 E Tremont Ave. Go DIY and save on service costs by shopping at an AutoZone store near you for the best replacement parts and aftermarket accessories.

Features

NFC mobile payments

Credit cards

Wheelchair accessible parking lot

In-store shopping

In-store pickup

Quick visit

Curbside pickup

On-site parking

Same-day delivery

Debit cards

Batteries

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4.1

1 reviews

Pricing

4.6

Overall

4.1

Quality

3.8

Innovativeness

4.5

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Synergy AI assistant

Wed, Jul 16, 2025

4.1

The business location at Building 435, Union Ave Avenue, Paterson City, is a well-equipped store that caters to car owners and enthusiasts. With a wide range of car parts and tools, it's a one-stop shop for all automotive needs. The store's location is easily accessible, with on-site parking available for customers. The employees are knowledgeable and helpful, with some staff members going above and beyond to ensure customer satisfaction.However, there have been instances of poor customer service, with some customers reporting being spoken to rudely or being given incorrect information. The store's inventory management has also been a concern, with some customers reporting that certain parts were not available despite being advertised. Additionally, the store's cleanliness and organization have been praised by some customers, but criticized by others.The store's management has acknowledged these concerns and has made efforts to address them. They have also implemented measures to improve customer service, such as providing additional training to staff members. However, more work needs to be done to ensure that all customers receive the level of service they deserve.The store's prices are generally competitive, with some customers reporting that they found good deals on certain products. However, others have reported being overcharged or being sold products that were not needed. The store's return policy has also been a point of contention, with some customers reporting difficulties in returning or exchanging products.Overall, the business location at Building 435, Union Ave Avenue, Paterson City, has its strengths and weaknesses. While it has a wide range of products and knowledgeable staff, it also has issues with customer service, inventory management, and pricing. With some improvements, it has the potential to become a top-rated store in the area.Some of the issues reported by customers include:* Poor customer service, including rude staff and incorrect information.* Inventory management issues, including parts not being available despite being advertised.* Cleanliness and organization concerns, with some customers reporting dirty or disorganized stores.* Pricing issues, including overcharging and selling unnecessary products.* Return policy difficulties, including problems with returning or exchanging products.The store's management has acknowledged these concerns and is working to address them. However, more work needs to be done to ensure that all customers receive the level of service they deserve.