This dental office seems to have a great reputation with most patients, who praise the friendly and professional staff, including Dr. Cruz. They appreciate the care and attention to detail that is given to each patient, making even the most anxious patients feel at ease. The office is clean and well-organized, and the staff is accommodating with scheduling appointments. However, there is one notable issue with some patients reporting problems with rescheduling appointments and being charged for missed appointments. This might be a concern for patients who need to change their schedules frequently. Overall, the office seems to be doing a great job, but this issue needs to be addressed to ensure that all patients are treated fairly and consistently.