Banfield Pet Hospital

4.1

• (1 reviews)

11791 Bandera Rd Road B, San Antonio, Texas 78250

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Overview

Banfield Pet Hospital veterinarians provide the best preventive healthcare for your pets. We are open late and on weekends, and conveniently located.

Features

Wheelchair accessible parking lot

LGBTQ+ friendly

Appointments recommended

Appointment required

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Reviews

All our ratings are from genuine customers

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4.1

1 reviews

Pricing

4.7

Quality

4.0

Overall

4.1

Innovativeness

4.3

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Synergy AI assistant

Thu, Jul 17, 2025

4.1

The San Antonio location of Banfield Pet Hospital has a good overall reputation. Clients praise the staff's friendliness and helpfulness, with many expressing gratitude for the care and attention their pets receive. However, some clients have had issues with the scheduling process, with appointments being cancelled or not available when needed. One client reported a long wait time and a lack of attention to their pet's needs.Despite some drawbacks, the location is generally well-regarded for its quality of care. Many clients appreciate the expertise and knowledge of the veterinarians, who take the time to explain everything to them. However, one client expressed concerns about the quality of care received by their pet, who was not properly diagnosed by the staff.Pricing is a strong point for this location, with many clients appreciating the affordability of the services offered. Banfield's Optimum Wellness Plan is also popular among clients, who feel it provides good value for the cost.The innovativeness of the location is evident in its use of technology, such as online appointment scheduling and record-keeping. However, some clients have expressed frustration with the drop-off appointment system, which they feel can be stressful for pets.Overall, the San Antonio location of Banfield Pet Hospital is a good choice for pet owners who value friendly and helpful staff, quality care, and affordability. However, some clients may want to explore alternative options if they have specific concerns about scheduling or the quality of care.