This location has received a number of negative reviews from customers. Some have reported poor customer service, long wait times, and a lack of helpfulness from bank staff. The wheelchair accessibility features, such as a parking lot and entrance, are a positive aspect. However, the Bank of America location on S WW White Rd Road in San Antonio seems to be plagued by issues with staff attitude, lengthy wait times, and a general sense of disorganization. The only positive comment from customers was about Carlene, a helpful staff member, but unfortunately, this is not the norm. The lack of available tellers and poor phone service have also been noted as major problems.