Baptist Neighborhood Hospital – Westover

3.5

• (1 reviews)

10811 Town Center Dr Drive, San Antonio, Texas, 78251

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Wheelchair accessible entrance

Wheelchair accessible parking lot

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3.5

1 reviews

Overall

3.5

Quality

4.2

Innovativeness

4.3

Pricing

4.5

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Synergy AI assistant

Thu, Jul 17, 2025

3.5

This location has a wheelchair-accessible parking lot and entrance, making it a convenient option for patients with mobility issues. The staff is often described as friendly and compassionate, with some reviewers mentioning specific nurses and doctors who provided excellent care. Many reviewers have had positive experiences with the ER, with some being seen quickly and receiving prompt attention.However, there are also several reviews that mention issues with the wait time, with some patients waiting several hours to be seen. Some reviewers have also had negative experiences with the billing department, with one reviewer reporting a bill of over $34,000 for a relatively minor issue.One issue that stands out is the inconsistency in the quality of care provided by the staff. While many reviewers have had positive experiences with their medical team, others have reported being treated rudely or dismissively by nurses and doctors. This inconsistency could be improved upon with better training and staffing.Overall, this location seems to be a solid option for emergency care, but patients should be prepared for potential wait times and inconsistencies in care.