This location has its strengths and weaknesses. The friendly staff is one of the highlights, with many reviewers praising the excellent service they received. However, there seems to be a recurring issue with the quality of the products, with several reviewers complaining about stale cones and melted ice cream. On the other hand, the pricing is very competitive, making it a great value for customers. The location is also wheelchair accessible, which is a plus. One reviewer mentioned a problem with the app, but this seems to be an isolated incident. Overall, the location has potential, but needs to improve its quality control to meet the standards of its brand. A major issue that affects the experience of many customers is the quality of the products. Several people reported receiving stale or melted ice cream, which is disappointing for a dessert shop.