The business located at Building 1171, Gruene Rd Road, Suite 101, New Braunfels City has been observed to operate in a fairly reliable manner. Clients who have chosen to work with agents such as Aimee, Paul Wendell, and Julie Gezella have reported positive experiences, praising their agents' exceptional services, prompt responses, and attentiveness to clients' needs. The office itself is wheelchair accessible, which indicates a certain level of commitment to inclusivity. However, a significant concern arises from the account of a client who had a rental experience with Berkshire Hathaway, describing issues with maintenance, harassment, and poor treatment by owners. The client's account highlights potential areas for improvement in terms of accountability and customer care. The office's phone hours are consistent and well-publicized, and clients appreciate the efforts of their agents to make the home-buying or selling process smoother. The office's location and facilities seem to be of a high standard, as noted by one client. Overall, while the business has demonstrated strengths in several areas, it would benefit from addressing the concerns raised by the client with a poor rental experience.