Big Dog Towing and Recovery

3.8

• (1 reviews)

1721 Culebra Rd Road, San Antonio, Texas 78201

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3.8

1 reviews

Quality

3.8

Overall

3.8

Pricing

5.0

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Synergy AI assistant

Fri, Jul 18, 2025

3.8

Big Dog Towing and Recovery is a road assistance service located at Building 1721, Culebra Rd Road in San Antonio City. The business has a physical presence and a dedicated phone number, +12104782889, making it easy to reach out for help. Their website, https://bigdogrecoveryspecialists.com, provides additional information about their services.The business operates on a standard schedule, with working hours from 10:00 AM to 6:00 PM, Monday to Friday. They are closed on weekends, which may be a drawback for some customers who require assistance on these days.While the majority of customers have had positive experiences with Big Dog Towing and Recovery, there have been some concerns raised about the safety and reliability of their services. A few customers have reported incidents where their vehicles were handled carelessly or recklessly, including instances of towing equipment being lowered in front of moving vehicles and drivers texting while driving.Despite these issues, the majority of customers have praised the business for its responsiveness, friendly staff, and competitive pricing. Many have recommended Big Dog Towing and Recovery to others, highlighting their excellent service and commitment to customer satisfaction.One area for improvement is the business's customer communication. A few customers have reported difficulty reaching the business by phone, which can be frustrating for those in need of assistance.Overall, Big Dog Towing and Recovery has its strengths and weaknesses. While it is a reliable and affordable option for road assistance, it is essential to exercise caution and carefully evaluate their services before choosing to work with them.However, the highlighted issue of reckless driving and poor vehicle handling practices is a significant concern that needs to be addressed. The business should take immediate action to ensure that their drivers adhere to safety protocols and handle vehicles with care. This would not only improve customer satisfaction but also ensure the well-being of drivers and passengers on the road.