San Antonio
Blue Cross Blue Shield Authorized Agent
Overview
Get a customized BlueCross BlueShield Insurance quote from a live, local Alpine, TX agent. Click to call.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
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Overall
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This location is a small family run insurance agency that offers plans from many insurance companies, including Blue Cross Blue Shield. They have a wheelchair accessible parking lot and entrance, making it easily accessible for visitors. However, their working hours seem to be quite rigid, with no flexibility for clients who may need to visit outside of the standard 7:30-6:00 PM Monday to Friday schedule.There are some issues with the agency's responsiveness to client concerns. In multiple instances, clients have expressed dissatisfaction with their interactions, citing rudeness and a lack of helpfulness from agents. However, it's worth noting that these issues seem to be related to the actual insurance company (Blue Cross Blue Shield) rather than the agency itself.One major issue that stands out is the lack of transparency and customer service when dealing with claims and insurance requests. Several clients have reported being denied for legitimate medical procedures, with the agency citing incorrect information or a lack of understanding of their policies.The location's address is Building 1301, West Ave Avenue, Suite i, San Antonio City, and they can be reached by phone at +14322945054 or through their website at https://alpinehealthplans.com/. Their co-brand with Blue Cross Blue Shield as an Authorized Agent may also be a point of interest for potential clients.Overall, this location seems to be struggling with customer service and transparency, which is a major concern for any business. While they may have some strengths, such as their accessibility features and working hours, these issues need to be addressed in order to provide a better experience for their clients.
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Categories
Financial Service
Life Insurance
Health insurance agency
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