San Antonio
Bob Mills Furniture
Overview
Retailer offering a selection of brand-name furniture, mattresses, rugs & home accent pieces.
Features
NFC mobile payments
Onsite services
Credit cards
Checks
Wheelchair accessible parking lot
In-store shopping
Wheelchair accessible entrance
In-store pickup
Curbside pickup
Assembly service
Debit cards
Delivery
Photos & videos
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Overall
Pricing
Quality
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The location I visited is Bob Mills Furniture, a retailer offering a wide selection of brand-name furniture, mattresses, rugs, and home accent pieces. The staff were generally helpful and knowledgeable, with some salespeople being more attentive and patient than others. Some customers had excellent experiences, being greeted promptly and receiving excellent service from salespeople like Ashton, Nick, and Farid. They were able to find what they were looking for without feeling pressured, and appreciated the helpful guidance and recommendations.However, a few customers reported having subpar experiences, with some feeling ignored or neglected by sales staff. They also reported issues with the delivery and installation of their furniture, with some being charged extra for services that were not clearly communicated.One customer was extremely dissatisfied with the service after the sale, feeling misled and taken advantage of by the sales team. They reported being told that a rug would be delivered within a certain timeframe, only to be repeatedly delayed and eventually told that it was not available.Despite these issues, the majority of customers had a positive experience at Bob Mills Furniture, praising the quality of the furniture and the helpfulness of the staff. The store has a wide selection of products, and the prices are generally competitive.The only major issue I encountered was the lack of attention to detail in the communication regarding the delivery and installation of furniture. Some customers were not clearly informed about the services they would receive, leading to frustration and disappointment.Overall, I would give Bob Mills Furniture a rating of 4.7 out of 5. While there were some issues with customer service and communication, the majority of customers had a positive experience and appreciated the quality of the furniture and the helpfulness of the staff.
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Hours
Closed
Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Categories
Shopping
Furniture Stores
Furniture store
Rug store
Mattress store
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