This place is a real lifesaver for people with chronic pain. They offer top-notch care and attention to detail. Dr. Lai and his staff are truly caring and understanding, making you feel safe and comfortable throughout the entire process. They explain everything clearly, so you know what to expect. The office is wheelchair accessible, which is a big plus. There's a restroom available, and parking is convenient. The staff is super helpful, and they make sure you have everything you need before and after the procedure. Some people might find the process a bit lengthy, but it's worth it in the end. The results are amazing, and it's clear that the doctors put a lot of thought into each patient's unique needs. One thing that could be improved is the appointment planning – it's recommended, but it would be great if they could accommodate last-minute changes more easily. Overall, it's a great place to get pain management care.